technology

Professional marketers are always going on about differentiators. “What makes you different?” they’ll ask. “No, really, what makes you different?” Well, what really makes us different is service. How so? Read on!

Service with a Smile

We really do take it the extra mile in terms of service. On the very rare occasion that a customer is only 99% satisfied, we want to go the extra 1% to make it 100%. And don’t tell us about 110%! There’s only 100%! Sometimes that means working extra time or taking a loss on a product ourselves.

Cheerful Demeanor

We like to have a good time, and by “have a good time,” we mean we love our work! We really will do what we have to so that your window film looks wonderful. We don’t want you to have bubbles or purple film on your building! No way! By the way, here are some things you need to know about window film.

Only the Best for Our Clients

We don’t like to brag, but we only use the highest-rated window film from 3M™. 3M™ window film has recently had their 50th anniversary, and you don’t get to be in business for 50 years without a great product! When you start with such a great product, there is much less to do in terms of customer service, since everyone already knows, likes, and trusts 3M™ window film.

What Defines the “Best”?

Of course there’s a range of what great customer service means. To some, it means having the “customer is always right” mentality. To others it means going out of your way to make someone happy. There’s a great discussion of good customer service over on the SalesForce blog.

Focus on Like and Trust

We are always striving to make things better for our customers because we want them to like and trust us. So we take what you say seriously and incorporate your suggestions into our way of doing business.

Listening Skills

We learn a lot from our customers, and often what they say surprises us! We don’t know what questions they’ll have before we start listening, and that’s part of the fun!

What About You?

What customer service skills do you like to see? We’d love to talk to you! Leave us a comment!

Unlocking the Hidden Secrets of Window Film: What You Need to Know Now

Many people have heard about window film, but few know about the technology that goes into the film itself, and all the things that window film can achieve for you. First, window film is extremely thin, as thin as a Post-It(R) note. So it isn’t likely to interfere with cleaning your windows.

What Is Window Film?

Window film is a thin film that is installed to the interior of glass surfaces in cars, homes, and buildings. It is available in different grades, colors, and thickness. Here are some examples:

How Does Window Film Work?

Here’s a video that shows you exactly how window film rejects harmful light:

Heat Rejection

Basically, window film causes harmful ultraviolet radiation to bounce off windows to keep you, your family, and your possessions safe. Window film keeps your rugs, furniture, and flooring from fading, and gives you peace of mind.

Visible Light Transmission

Visible Light Transmission is the percentage of visible light that passes directly through filmed glass: the higher the number, the lighter the film.

Total Solar Energy Rejected

Total Solar Energy Rejected is the percentage of total solar energy rejected by window film. The higher this value, the less solar heat energy is transmitted by the filmed glass. So you can put your hand behind a piece of glass with window film installed and realize that the heat is much less than without the film.

spotlight man photo — Photo by The Library of Congress

UV Rejection

UV Rejection is the percentage of ultraviolet light that is rejected by filmed glass. Ultraviolet light contributes to sunburn and other harmful skin conditions from the sun and to the fading and deterioration of fabrics and leather. The higher the number, the more UV rays are blocked. For more definitions, see 3M Window Film Basics.

Security Films

3M security window film helps protect your home and your family from threats such as break-ins and impact events. This window film holds your window together in case of severe weather or impact.

Anti-Graffiti Films

Anti-Graffiti films are an up-and-coming type of window film! The bottom line with anti-graffiti window film is that when vandals strike, the anti-graffiti film can be easily removed, along with any graffiti or marking that could mar the glass surface. Make an urban area, such as a bus stop, look better, and improve property values at the same time.

Why Hire a Professional Installer?

You could do it yourself, but why not hire someone with training? Do you really want to spend hours of time watching videos about window film installation when you could pick up the phone and have someone else do it? Save yourself the frustration and spend your time doing something more fun!

How to Clean Windows with Window Film?

Be a little more careful cleaning your windows with film on them. Use a soft cloth and mild soap and water. Wipe the squeegee clean with a paper towel after each swipe. Wipe the window dry with a soft cloth (do not use a paper towel on the window itself). That’s it!

Photo by neiljs

Got Questions?

Chances are, we can answer your window film questions!